POLICIES

Cancellation Policy

Unicorn Infosolutions Pvt Ltd believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

All order cancellations are subject to 3% cancellation fee

• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Unicorn Infosolutions Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• No Cancellation allowed under affordability program. Product once booked availing cashback offers and/or EMI options cannot be cancelled, return or exchanged (with other variants of the same product) under any circumstances.
• Unicorn may levy cancellation fees on orders flagged as retailer/reseller transactions, especially where cancellations occur after the free window, at delivery, or show abnormal patterns. The fee (fixed 2% or a percentage of the order value) will be recovered from refunds or payment methods and is generally non-refundable.

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Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number @ 022 6735 4000

The return process of the product can be restricted depending on the nature and category of the product.

CONDITIONS FOR RETURN Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery. Products/Items should be UNUSED. Products should be returned in their original packaging along with the original price tags, labels and invoices. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

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Refunds

We will process the refund after receipt of the product by Unicorn Infosolutions Pvt Ltd or its business partner. Refund will be processed based on the mode of payment of the order.

Credit / Debit card	Refunded by credit back to the credit / debit card within 7–9 working days. The refund will reflect in the next statement.
Net banking	Credited back to the bank account.
All other modes	We will send a refund cheque. The cheque will be made in favour of the name as in the “billing name” provided at the time of placing the order.

For any assistance with a cancellation, return or refund, contact our Customer Service Team at 022 6735 4000.