Cancellation & Return Policy
Unicorn Infosolutions Pvt Ltd, in association with the HSBC Exclusive Rewards Portal, is committed to providing a transparent and seamless shopping experience. Customers are requested to carefully review the following cancellation policy before placing an order.
Order Cancellation
- Customers may request cancellation of an order only before the order has been processed for dispatch or handed over to the delivery partner.
- Cancellation requests submitted within 24 hours of purchase and prior to dispatch may be considered for waiver of the cancellation fee at the sole discretion of Unicorn Infosolutions Pvt Ltd.
- Orders cancelled after 24 hours from the time of purchase shall be subject to a 3% cancellation fee.
- Once an order has been dispatched or handed over to the courier partner, cancellation requests shall not be accepted.
Cancellation Charges
Unicorn may levy cancellation fees on orders flagged as retailer/reseller transactions, especially where cancellations occur after the free window, at delivery, or show abnormal patterns.
The fee (fixed 2% or a percentage of the order value) will be recovered from refunds or payment methods and is generally non-refundable.
Same Day Delivery Orders
Orders placed under the Same Day Delivery category are processed on priority and therefore cannot be cancelled once the order has been confirmed.
Promotional & Limited Period Offers
Orders placed during promotional campaigns, festive offers, launch events, limited-period sales, HSBC exclusive campaigns, or similar marketing events may not be eligible for cancellation.
Such offers may involve special pricing, inventory allocation, or promotional benefits and shall be governed by the specific terms applicable to the relevant campaign or event.
Return & Refund Policy
Returns shall be accepted only under the following circumstances:
- The product received is damaged.
- The product received is defective.
- The product received is materially different from the product ordered.
Conditions for Return
To initiate a return request, customers must notify the Customer Support Team within 24 hours of delivery and provide:
- Order ID
- Product videographs
- Supporting videographs and any other relevant information reasonably required for verification
- A brief description of the issue
In addition:
- The product must be unused.
- The product must be returned in its original packaging and in a saleable condition.
- All accessories, manuals, invoices, labels, warranty documents, and complimentary items (if any) must be returned along with the product.
- The product must be adequately packed to prevent any damage during return transit.
Unicorn Infosolutions Pvt Ltd reserves the right to inspect and verify the returned product before approving any return, replacement, or refund request.
Refunds
Upon approval of a cancellation or return request:
- Refunds shall be processed to the original HSBC Credit Card or HSBC Debit Card used for the purchase.
- Refund processing may take approximately 5–10 business days, subject to banking and payment gateway timelines.
- Certain transactions may require additional processing time by HSBC, the issuing bank, or payment service providers.
Non-Returnable Products
The following products shall not be eligible for return or refund unless received in a damaged or defective condition:
- Opened software or digital products
- Personalised or customised products
- Products damaged after delivery due to misuse or mishandling
- Products returned without original packaging or accessories
- Products specifically marked as non-returnable at the time of purchase
Promotional Benefits & Reward Reversals
Any reward points, cashback, discounts, vouchers, or promotional benefits associated with an order shall become invalid in the event of cancellation, return, refund, partial refund, or transaction reversal and may be withdrawn, adjusted, or reversed by HSBC in accordance with the applicable offer terms.
Any promotional benefit granted in connection with a cancelled or refunded order shall cease to be valid.
Failed Transactions
Where a payment is successfully debited but the order is not confirmed, the refund shall be processed in accordance with applicable banking and payment gateway timelines.
Company's Rights
Unicorn Infosolutions Pvt Ltd reserves the right to:
- Approve or reject any cancellation, return, replacement, or refund request following verification.
- Cancel any order in cases of pricing errors, stock unavailability, suspected fraudulent activity, misuse, unauthorised transactions, or technical errors.
- Amend, modify, suspend, or withdraw this policy at any time without prior notice.
For assistance regarding cancellations, returns, or refunds, customers may contact:
Customer Support: 1800 2677 888
Email: unicornsupport@unicornstore.in
Privacy Policy
This privacy policy sets out how Unicorn Infosolutions Pvt Ltd uses and protects any information that you give Unicorn Infosolutions Pvt Ltd when you use this website.
Unicorn Infosolutions Pvt Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Unicorn Infosolutions Pvt Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2025.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails/SMS/RCS about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at unicornsupport@unicornstore.in.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Unicorn Infosolutions Pvt Ltd, B/9, Shivalik, Malviya Nagar, New Delhi-110017.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
By participating in the HSBC & Unicorn Infosolutions Pvt Ltd offer, customers consent to sharing transaction-related information between HSBC and Unicorn Infosolutions Pvt Ltd solely for offer validation, fraud prevention, reward processing, and compliance purposes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
Unicorn Infosolutions Pvt LtdB/9, Shivalik, Malviya Nagar,
New Delhi - 110017
Email: unicornsupport@unicornstore.in Shipping & Delivery Policy Shipping & Delivery Policy — Unicorn Infosolutions Pvt Ltd
Shipping & Delivery Policy
Unicorn Infosolutions Pvt Ltd is committed to delivering your orders in a timely and efficient manner. Please read our shipping and delivery policy carefully.
Delivery Liability
Unicorn Infosolutions Pvt Ltd shall endeavour to deliver all products ordered through the HSBC Exclusive Rewards Portal within 6 business days from the date of order confirmation and successful payment verification.
The delivery timeline may vary depending on product availability, delivery location, courier partner operations, public holidays, weather conditions, regulatory restrictions, force majeure events, or other circumstances beyond the reasonable control of Unicorn Infosolutions Pvt Ltd.
While Unicorn Infosolutions Pvt Ltd shall make every reasonable effort to adhere to the above timeline, actual delivery may be subject to courier company and logistics partner norms.
Order Tracking & AWB Details
Upon dispatch of the order, the Air Waybill (AWB) number and shipment tracking details shall be shared with the customer via the registered email address and/or mobile number within 24 working hours of dispatch.
Customers may use the provided tracking details to monitor the status of their shipment through the designated logistics partner.
Neither HSBC nor Unicorn Infosolutions Pvt Ltd shall be liable for any loss arising due to technical failures, system errors, payment gateway downtime, network interruptions, server issues, or incomplete transactions during the offer period.
Neither HSBC nor Unicorn Infosolutions Pvt Ltd shall be liable for any delay or failure in performing obligations under this offer due to events beyond reasonable control including natural disasters, strikes, government restrictions, technical failures, network issues, or force majeure events.
Shipping Process
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
We do not charge for shipping.
Domestic Shipping
For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 3 working days or as per the delivery date agreed at the time of order confirmation, and delivery of the shipment is subject to courier company / post office norms.
Extended Lead Times
During specific seasons, for example, during new product launches or Unifest, there might be extended lead times.
Key Points Summary
- Shipping is free for all orders.
- Orders are typically delivered within 6 business days of order confirmation.
- AWB number and shipment tracking details will be shared with customers within 24 working hours of order dispatch.
- Domestic shipping is fulfilled through registered courier partners and/or Speed Post.
- Unicorn Infosolutions Pvt Ltd is not liable for delays or damages caused by courier partners during transit.
- Delivery timelines are subject to product availability, serviceability, and courier partner operations.
- Extended lead times may apply during new product launches, promotional campaigns, or other peak demand periods.
Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Unicorn Infosolutions Pvt Ltd's relationship with you in relation to this website.
The term 'Unicorn Infosolutions Pvt Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is B/9, Shivalik, Malviya Nagar, New Delhi-110017. Our company registration number is U52392DL2003PTC121350, New Delhi. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- Unicorn Infosolutions is an Apple Premium Reseller & is in business conduct for the sole sale of Apple products to end consumers only.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
- This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website that is not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Unicorn Infosolutions Pvt Ltd's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.
- This offer is valid till 31st July 2026, 11:59 PM IST, unless withdrawn earlier by HSBC or Unicorn Infosolutions Pvt Ltd without prior notice.
- This offer is valid only on eligible HSBC Debit & Credit Cards issued in India. Corporate, commercial, and non-Indian issued cards are excluded from this offer. The HSBC Exclusive Rewards Offer shall be applicable only on eligible products available on the HSBC Unicorn Portal (https://exclusiverewards.unicornstore.in).
Purchase Limits
To ensure fair access to products and offers, purchase limits apply to each product category. Customers may purchase a maximum of 2 products from the same category within any rolling 30-day period. Product categories include, but are not limited to, iPhone, Mac, iPad, Apple Watch, AirPods, and Accessories. The limit applies across all products within a category and is not restricted to a specific model. However, the total quantity purchased within the same category must not exceed 2 units during the applicable 30-day period. Purchase limits are applied separately to each category. Unicorn Infosolutions Pvt. Ltd. reserves the right to cancel, modify, or reject orders that exceed the prescribed purchase limits.
- Unicorn may levy cancellation fees on orders flagged as retailer/reseller transactions, especially where cancellations occur after the free window, at delivery, or show abnormal patterns. The fee (fixed 2% or a percentage of the order value) will be recovered from refunds or payment methods and is generally non-refundable.
- HSBC shall be solely responsible for processing and crediting any eligible reward points, cashback, or promotional benefits as per HSBC's internal timelines and eligibility criteria.
- HSBC does not endorse any product sold on the HSBC & Unicorn Infosolutions Pvt Ltd portal and shall not be responsible for product quality, warranty, delivery, service, replacement, availability, or merchant-related disputes.
- Any disputes arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the courts of Bengaluru.
- We may periodically send promotional emails/SMS/RCS about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Indemnity Terms & Conditions
- I agree and accept the quote provided by Unicorn Infosolutions Pvt Ltd in exchange for my mobile device.
- I agree and confirm that the personal details and ID proof provided by me at the time of selling the mobile device to Unicorn are true and correct in all aspects. I accept that my submission of personal information is governed by the Privacy Policy of Unicorn Infosolutions Pvt Ltd. (Please note that only the following would be considered as valid ID proof – Passport, Aadhar Card, other Government IDs bearing photo and address of the person.)
- I agree and confirm that I am the lawful owner of the mobile device and the said device is not subject to any third-party interests or liabilities nor is a property of theft etc. I agree that I have the ability to transfer the possession of the mobile device being its sole & lawful owner. If any legal action shall arise regarding the ownership of the mobile device, Unicorn Infosolutions Pvt Ltd shall not be liable for the same in any manner whatsoever.
- I agree to defend, indemnify and hold harmless, Unicorn, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon my actions or inactions like (i) my access to or use of Services, (ii) my violation of these Terms & Conditions, or (iii) the infringement by me, or any third party using my account, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this agreement or arising out of the Customer's infringement of any applicable laws, regulations, including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. I agree not to settle any manner without the prior written consent of Unicorn Infosolutions Pvt Ltd. Unicorn Infosolutions Pvt Ltd will use reasonable efforts to notify me of any such claim, action or proceeding upon becoming aware of it. I agree that this defense and indemnification obligation will survive termination, modification or expiration of these Terms and your use of the Service and the Platform.
- Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. I agree that all claims will be heard and resolved in the courts located in Bengaluru. I release Unicorn from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.