How long does delivering an order from the Unicorn Store take, and Can I track the status of my order on the Unicorn Store website?
Placing an order from the Unicorn Store is a seamless and hassle-free process. However, we do not have our own logistics chain and instead have tie-ups with third-party delivery and courier companies. All the consignments ordered will be handed over to the courier companies within 48 hours of the order date. You can avail of the tracking details from these third-party companies and track your orders on their websites.
What is the return policy of the Unicorn Store? How can I initiate a return? Can I cancel or modify my order after placing it on Unicorn Store?
You can cancel the order within 24 hours of placing the order. If you cancel the order post 24 hours, a 3% deduction will be made to accommodate for order processing fees. One thing that is important to note is that any order placed on special or festive occasions like Diwali and Pongal cannot be cancelled. Furthermore, any orders placed under the affordability program or booked through cashback or EMI schemes can not be cancelled, replaced, or exchanged. You can contact customer service at 022 6735 4000 if the order is damaged or defective. The return is only applicable if the return request is placed within 24 hours of the order delivery. In addition, the product must be unused, and you must retain all the original price tags, labels, and invoices. We value our customer satisfaction above all; hence the return/replacement will be done free of cost!
Are there any shipping charges for orders placed at Unicorn Store?
You won't be charged for shipping. All deliveries are free of charge.
What should I do if I receive a damaged or defective product from Unicorn Store?
At Unicorn Store, we understand that customers may sometimes receive damaged or defective products under certain situations, and therefore we have a return policy in place. After receiving a damaged product, keep all the labels and tags intact and contact our customer service at 022 6735 4000. Remember to contact customer service within 24 hours of delivery and ensure you do not use the product. Our customer service will guide you every step and help you complete the return process.
How can I contact the customer support team at Unicorn Store?
You can contact our customer support team directly at 022 6735 4000.
Does the Unicorn Store have a physical store where I can shop in person?
Yes, we certainly do! As one of Apple’s exclusive brand outlets, we have over 50 branches dispersed in different locations. In addition, we also have 27+ authorised centres.